Terms of Use Statement
These terms and conditions of use (“Terms of Use”) govern your use of the web site located at https://www.ies.healthcare/ (“Site”). The Site is the property of Integrative Emergency Services, LLC (“IES”) its licensors, and its affiliates.
BY USING THE SITE, YOU ARE INDICATING YOUR AGREEMENT TO THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, PLEASE DO NOT USE THE SITE.
IES reserves the right to modify or add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.
Privacy Policy Statements
Website Privacy Policy
This Website Privacy Policy governs the manner in which IES (IES is the trade name for Integrative Emergency Services, LLC and each of its member partnerships and subsidiaries) collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.ies.healthcare/ website (“Site”). This Website Privacy Policy applies to the Site and the information and services provided by IES on the Site. IES is committed to protecting the privacy of its Users and will take reasonable safeguards to protect all personal information we collect.
Personal information
Personal information means information that is individually identifiable. Information that hast been de-identified or aggregated by IES or others is no longer personal information and is not covered by the terms of this Website Privacy Policy.
IES collects personal information from Users in a variety of ways, including, but not limited to when Users voluntarily provide it to us, register on the Site, subscribe to a newsletter or blog, respond to a survey, fill out a form, or in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, and phone number.
IES may also collect personal information about Users when Users interact with our Site. Personal information may include browser name, type of computer, and technical information about Users’ means of connection to our Site, such as the operating system and the internet service providers utilized. In addition, personal information may include website traffic information such as the number of Users visiting our Site, the specific pages Users visit and User website browsing patterns. Users may visit our Site anonymously and decline to supply personal information, except that doing so may prevent a User from engaging in certain Site related activities.
Web browser cookies, activity data
IES may share your personal information with third-party service providers who perform various functions to enable us to provide our services and help us operate our business. IES and third-party service providers may place persistent cookies, web beacons, or use other technologies to collect anonymous, aggregate information about your use of our Site.
This information is used only to analyze Users’ interaction with our Site and to improve and customize our Site to provide for a better User experience.
Our Site, like most websites, employs “cookies” and similar technologies. Users may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, some parts of the Site may not function properly.
“Do Not Track” Signals
The Site does not respond to web browser “do not track” signals. Accordingly, even if you select a “do not track” option on your browser, your navigation of the Site may be tracked as part of the collection of User information described above.
How we use collected information
IES collects and uses Users’ personal information for the following business purposes:
- Enhancing Our Website:
Your feedback and usage patterns help us continually refine and upgrade our website, products, and services. - Personalizing Your Experience:
By analyzing aggregated user data, we gain insights into how groups of users interact with our site, allowing us to tailor features and content to better suit your needs. - Efficient Customer Support:
The information you share enables us to address your support requests and customer service inquiries more promptly and effectively. - Managing Promotions and Features:
We may use your information to administer promotions, surveys, contests, or other site features, as well as to deliver content and updates you’ve expressed interest in. - Communicating With You:
Your email address may be used to respond to your questions or requests, and, if you choose to subscribe, to send you newsletters, updates, or information about products and services. You can unsubscribe from these communications at any time by following the instructions provided in each email.
How we protect your personal information
Our policies prohibit the unlawful disclosure of personal information. We use physical, technical, and administrative safeguards to protect Users’ personal information in a secure manner. We impose standards in our data collection, storage practices, and security measures to protect against unauthorized access or disclosure of personal information stored on our Site. We also limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.
Sharing your personal information
We may provide your personal information to our trusted affiliates and business partners to carry out the purposes described above. Additionally, we may engage third-party service providers to assist with business operations or manage certain activities on our behalf, such as distributing newsletters or conducting surveys. Your personal information will only be shared with these third parties for legitimate business reasons.
In certain circumstances, we may be required to disclose your personal information to comply with legal obligations, such as responding to subpoenas, court orders, or search warrants. We may also share information if it is necessary to report potential legal violations or to protect the safety of individuals or the public.
Changes to this Website Privacy Policy
IES may update this Website Privacy Policy from time to time. When we do, we will post the new policy and revise the date at the bottom of this page. We encourage Users to frequently check this page to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of this Website Privacy Policy
By using this Site, you signify your acceptance of this Website Privacy Policy. If you do not agree to this Website Privacy Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Website Privacy Policy will be deemed your acceptance of those changes.
Children
IES does not knowingly collect or solicit information from anyone under the age of 13 or allow anyone under the age of 13 to create accounts on our website or other platforms.
For job applicants, additional terms apply
Personal information that is collected includes details such as your name, address, date of birth, email address, phone numbers, your educational history, your employment history, and personal references.
Personal information that you provide will be used by, and may be transmitted to, internal departments and/or third-party service providers for the purpose of administering, evaluating, and managing your application for employment. The use and transfer of this personal information is only for the purposes outlined in this Website Privacy Policy and in compliance with all relevant laws, including the Texas Data Privacy and Security Act (TDPSA), Chapter 541 of the Texas Business and Commerce Code, effective July 1, 2024. For job applicants, please note that certain employment-related information may be exempt from the TDPSA, but we will still handle your personal information with transparency and in accordance with applicable privacy and data security requirements
If you are a Texas resident and wish to exercise your rights under the TDPSA, or for more information about your privacy rights and how your personal information is handled, please click here to view our Texas Privacy Notice.
Contacting us
If you have any questions about this Website Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:
info@ies.healthcare
Billing Disclosing Statement
You are protected from surprise medical bills, also known as balance billing, when you receive emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center. In these situations, you cannot be charged more than your health plan’s in-network copayments, coinsurance, or deductible amounts.
Balance billing occurs when an out-of-network provider bills you for the difference between what your health plan pays and the provider’s full charge. This often results in higher costs than if you had received care from an in-network provider, and these extra amounts may not count toward your plan’s deductible or out-of-pocket limit.
Surprise billing refers to unexpected charges that arise when you are unable to choose your provider, such as during emergencies or when you are unknowingly treated by an out-of-network provider at an in-network facility. These surprise bills can be significant, depending on the services provided.
Federal and Texas laws, including the No Surprises Act and Texas Senate Bill 1264, prohibit balance billing for:
Emergency services provided by out-of-network providers or facilities. You are only responsible for your in-network cost-sharing, and you cannot be balance billed for these services unless you give written consent after you are stabilized.
Certain services at in-network hospitals or ambulatory surgical centers, such as emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. Providers of these services cannot balance bill you and cannot require you to waive your protections.
For other services at in-network facilities, out-of-network providers may only balance bill you if you provide written consent to waive your protections.
You are never required to give up these protections or to seek care from out-of-network providers. You can always choose to use in-network providers and facilities.
When balance billing is not allowed, you are only responsible for your usual in-network cost-sharing amounts. Your health plan must cover emergency services without prior authorization, pay out-of-network providers directly, and count your payments toward your in-network deductible and out-of-pocket maximum.
If you believe you have been wrongly billed, you can file a complaint with your health insurer or through your state’s complaint process. For more information about your rights, visit the federal No Surprises Act website or call 1-800-985-3059.