Most hospital admissions begin in the emergency department. Therefore, it’s essential for your departments to be effective.
We know how to make emergency departments the best places to give and receive care. IES’s culture supports better patient outcomes and lowers recidivism rates by decreasing care variation and supporting evidence-based medicine for a successful patient journey.
Clinically Integrated Services
Truly integrated, patient-centered care is our mission. Every day we work with hospital leadership to coordinate care and improve outcomes. This true partnership benefits hospitals, clinical teams, patients, and healthcare communities across America. Together, our day-to-day activities, dedication, and overall results uphold the hospitals’ reputations in which we operate.
We are dedicated to providing excellent care in the emergency department and throughout the patient’s journey. Traditionally, the active care process ends when the patient discharges from the emergency department, but IES thinks differently about our communities. Primary Care Physicians need follow-up information or support during a post-discharge visit, urgent care clinics need to be adequately staffed, and specialists need better coordination. We continuously improve and positively impact the patient care journey by connecting and integrating hospital care services.
Trauma & Acute Surgery
IES offers comprehensive trauma and acute surgery management, supporting hospitals in their efforts to achieve and maintain a trauma designation in their community. Our patient-centric approach and close alignment with the emergency department is a powerful lever to reduce boarding times, maintain industry leading outcomes, and improve the patient experience. In addition, IES also supports the following programs:
- Trauma Surgery & Evaluation
- Acute & Emergent Surgery
- General Surgery
- Surgical Critical Care
The IES Hospital Medicine service line prioritizes exceptional medical care delivered efficiently in partnership with the hospital to maximize throughput and capacity management. Aligning with hospital and system initiatives allows us to be active partners in achieving quality targets. This is done by collaborating with stakeholder ancillary departments, case management, and medical staff members. We integrate disposition planning into the patient’s entire visit, starting with the emergency department history and physical, allowing for increased collaboration opportunities. The team approach to treatment with Hospital Medicine partnering with Emergency Medicine and other service lines helps streamline care, leading to better patient outcomes.
IES also offers a tele-intensivist model, providing the clinical expertise of our intensivists to any acute care center at any time. As a result, hospitals can de-risk patient care through enhanced clinical support while remaining clinically and financially effective. Our Physicians are available to support the ICU and emergency department in admission, transfer, and step down decisions.
IES Anesthesia services provides a complete suite of outsourced anesthesia management and staffing solutions. We provide the highest level of anesthesia service with industry experts and enhanced ERAS protocols for best practices. We closely partner with facilities, hospitals, and ambulatory surgery centers to provide 100% consistent, safe, compliant and responsive service. Contact us to request a proposal, services analysis, and inquiries.
Our integrated model of care follows the patient throughout their entire healthcare journey while decreasing hospitalizations and increasing access to care. We partner closely with senior living owners and operators to deliver high quality, compassionate care for patients with acute medical conditions wherever they are – the hospital, senior living community, rehabilitation facility, home, or virtual care. Our team of Board-Certified Emergency Medicine Physicians and Advanced Practice Providers possess the skills necessary to meet the demands of immediate acute care and chronic healthcare conditions and concerns. Whether you need help with advanced care planning, coordinated care, or support navigating your medical health insurance, IES can improve access to all your patient’s healthcare needs.
IES Mobile Medicine offers the competencies and diagnostic expertise of Emergency Medicine Physicians in support of health systems, employers, EMS agencies, and insurers. Our platform is scalable and flexible to our partners’ and stakeholders’ individual needs.
Our Board-Certified Emergency Medicine Physicians are highly experienced in managing acute, episodic care ranging from cardiac events to post-discharge follow-up care.
We are experts in connecting patients, and we leverage technology to coordinate patient encounters within networks to reduce costs, unnecessary utilization, and visibility into care. In addition, IES also supports the following programs:
- Intensive Care
- Post-acute Care
- ET3 (Emergency Triage, Treat, & Transport)
IES / BEST EMS offers collaborative partnerships with EMS partners that combine quality, education, and service. We facilitate a culture of continuous quality improvement resulting in seamless transitions of care starting with 911 to post-discharge. We believe that creating a bi-directional flow of communication between EMS and emergency department personnel allows for a richer partnership in the care of shared patients. Our model is comprehensive and customizable because we believe every EMS agency is unique. Services available:
- EMS Outreach
- Medical Direction Evidence-based EMS Protocols
- 24/7 Online Medical Control
- MIH/Community Paramedicine
- Comprehensive Continuing Education Platform Specialty Skills Labs
- Quality Metrics/Data Analytics
- Robust CQI Program
Transition of Care Services
In today’s value-based care environment, IES believes in providing care and support at every stage of the patient’s journey. With IES’s Transitions of Care program, we partner with our health system and hospital partners to ensure patients receive appropriate support connecting with the recommended resources after leaving the acute care environment. Unfortunately, fewer than 20% of patients connect with downstream resources recommended to them in the hospital. We aim to optimize this transition so that every patient has the information, support, and resources necessary to close the loop after their hospital encounter. By filling this gap, IES can create an ecosystem of care, seamlessly allowing information to flow from the inpatient to the outpatient environment, lowering readmissions and improving the overall quality of care. Elements of this program include:
- Discharge Workflow Optimization
- Post-discharge Clinical Assessment
- Post-discharge Risk Coding
- Referral Management
- Virtual Follow-ups
IES is a leader in the management of observation care units for hospitals and healthcare systems. Our observation units have a long record of successful implementation that can improve care, reduce length-of-stay, ease staffing demands, and increase hospital capacity.
The IES observation medicine model includes a closed unit design with dedicated beds and specialized staff. We implement protocols that are frequently updated with evidence-based best practices focused on patient-oriented outcomes. This approach is proven to optimize inpatient and emergency department flow, increase hospital capacity, improve patient satisfaction, and ultimately maintain higher patient care. What our partners can expect:
- Reduced Readmissions
- Less Over-crowding in the Emergency Department
- Improved Patient Satisfaction
- Reduced Diversion Hours
- Shorter Length of Stay